Problem Management of Service Operation I.T.I.L

Aditiya Muaffan, 09011381520071 Problem Management of Service Operation I.T.I.L. [Image] (Unpublished)

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Abstract

ITIL Problem Management is about more than just resolving Incidents; it takes into account the entire life cycle of a Problem. The Problem Management life cycle process flow can be structured to manage Problems that are initially reported as Incidents by users or service desk technicians via a self-service portal, over the telephone, via email, in person or Potential Problems that are automatically detected by ITSM personnel or technology before any Incident occurs.

Item Type: Image
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Q Science > QA Mathematics > QA76 Computer software
Depositing User: Aditiya Muaffan
Date Deposited: 12 Dec 2018 01:34
Last Modified: 12 Dec 2018 01:34
URI: http://edocs.ilkom.unsri.ac.id/id/eprint/3188

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